Hello I have been having trouble for quite some time. I tried to get this issue resolved a few months ago but I still have no solution. My issue is that I am when I go to add a new email under “Staff order notifications” and send a test email I don’t receive the email. I have even went as far as adding a new staff member (myself) with the email and choosing the permissions to only handle orders. I am not sure what I am doing wrong. But I could really use some help. I would like all of my orders to go to one email so that I may keep any customer inquiries and orders all separate.
Most likely the email is getting sent by Shopify, but then picked up in a junk / spam folder (either in your email software or at the email hosting level) on the receiver’s email address.
Here’s what I would do:
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Add a few email addresses for the test (staff emails + a non-business gmail address would be a good test)
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Send a test email while in preview mode
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Wait a few minutes just in case it takes a bit of time
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Any email addresses that did not get an email, have them check spam / junk folder. If you have business email set up and can’t find the message in the spam folder, contact your email hosting provider to ask for help identifying it.