Hi there,
I am having trouble going live with my Shop. I transferred my domain to Shopify from my previous host, so now I wanted to go live and use my domain and it asked me to Verify my domain via my email address that is connected to my domain but I am not receiving any message on that email to verify. Ever since I transferred the domain no emails come through and now I cannot go live with my Shop.
Hey @TrevorB .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful. Did you happen to check your spam/junk folder in your email, by any chance? It could be possible that the verification email may have landed in a separate folder.
If you are unable to find the verification email, I would suggest reaching out to our live support to have a further look into the domain that has recently been transferred to your online store. Since I cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to view the specifics. However, you can reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login, you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak with a Support Advisor about the domain.
Let me know if you have any questions
Hello @TrevorB ,
Gina here from flareAI - your Fully Automated Free Sales Machine. I hope you are doing good!
With this type of issue, the best bet is to get in touch with the Support team directly to have them check it for you.
Gina
flareAI