Hi,
I need help if my store makes $504 but I’m only getting paid out $397 where is the other $147 going??
I only have Shopify payments enabled.
Hi, @Honore .
Thank you for reaching out!
I will need to gather some more information before diving into this for you. Is your payout showing as $397? or $504? Have there been any returns on your store during this time? Once I have more information I would be happy to help.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
Talk soon,
I don’t have any returns on my store and my payout is showing $397 and my store sales is $504.
Hi, @Honore .
Thank you for your reply and for clarifying that for me.
You do have access to click on that specific payout and see the deductions on the $507. You can do this by going to into your payouts and selecting the one in question. If that does not give you the information you are hoping for, it would be best to contact our Support Team, as they can provide you with more information by accessing your account.
Please let me know if you have any further questions!