Why am I receiving a domain error message on my ecommerce site?

Technical Q&A
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Topic summary

A shop owner experienced a sudden domain error after operating successfully for a year with 5 sales. The subdomain began failing to redirect properly to the my.shopify domain.

Actions Taken:

  • Removed the problematic subdomain
  • Uninstalled Facebook/Instagram sales channel (which was also causing issues)

Current Problem:

  • Website cannot be accessed via direct URL in Google Chrome
  • Page shows as not found or fails to redirect
  • Links from Google search, Facebook, and other sources are not working

Key Questions:

  • How to resolve the domain redirection issue
  • Why the problem occurred after the site was functioning normally
  • How to understand and fix the Facebook/Instagram sales channel integration problem

The issue remains unresolved, with the shop owner seeking technical guidance on restoring website accessibility.

Summarized with AI on November 13. AI used: claude-sonnet-4-5-20250929.
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My shop was running enough for at least a years time to make 5 sales and then I was given a domain error message saying that my subdomain was having problems redirecting to my.shopify domain.

I’m unable to find any understandable information to help rectify the issue. I removed my subdomain. I uninstalled Facebook/Instagram sales channel since that was also an issue that needed attention. I attempted to use the website URL to access it from Google Chrome and the page can’t be found or redirected.

How can I resolve this issue? Why did it even begin if the link to my website had been working through Facebook and regular Google search engine or link that I provided to the website? I want to understand how it became an issue and how to fix it.