I received an invoice ($15.50) from UPS today.
I haven’t shipped anything since I created my account to connect with Shopify.
I logged into UPS, but it didn’t show me any details. I would like to know what this amount is.
Hey, @Sayaka_1 ! Welcome to Shopify Community!
We’re happy to take a look at the UPS invoice you received and try to retrieve information about it. In order for us to do so, we’ll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
After visiting the link and logging in, you’ll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you’ll be able to find the options for support below the help docs that are presented to you.
Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
@Summer OK! Thanks!
To all merchants receiving UPS invoices associated with your Shopify stores, please take a look at the following threads regarding fraudulent UPS invoices Shopify merchants have been receiving lately. Double-check your Shopify order history to verify that the shipments listed in any UPS invoices are legitimate. There appears to be widespread fraud affecting many Shopify merchants.