Catalog for Shop is all set up on Facebook and published. Facebook and Instagram are linked. Received a message to confirm this connection and then I received this error message. “Instagram Account is associated with a Commerce Account and cannot be moved. Please disable the Commerce Account first before trying again.”
Any insight on what it means would be appreciated! Just want to get my Instagram shop up and running asap.
Hi, @AlwaysA .
Welcome to the Shopify Community.
I understand you’re receiving an error message when attempting to confirm the connection for your Instagram Shop. Based on the error message, it looks as though this is supported by Facebook (Meta) and you will need to connect with their support team to take a look at your Commerce Account.
To receive support, you can navigate to your Shopify admin > Facebook and Instagram section. From there, select the Get Support option. Once this option is selected, you will see a Request Submission form in the admin where you can choose the following topic: Account connection and permissions. You will then be prompted to log into your Facebook account.
I hope this helps! Let us know if you have any other questions.