HTTP 错误 431。
有谁告诉我为什么？
Hi @hanhelei ,
I understand not being able to login to your store and not having access is not an ideal situation. Rest assured, I’ll do my best to help you out today and provide you with the best next steps.
To gather a bit more context here, when was the last time you were able to login to your account? There may be a few reasons why you’re not able to login. If you’re seeing an HTTP 431 error this may be due to a browser issue. Below, I’ll share some troubleshooting steps to help clear this up.
- First, try clearing your cookies and cache and restart your browser.
- Try using a different web browser or incognito window to log into your store.
- Ensure that your browser is up to date on the latest version. We don’t support every browser but we do support these browsers.
- Try using a different device like mobile phone or a different computer.
- Ensure you do not have any firewalls or pop up blockers enabled on the device as these can interfere.
- Try on the Shopify Mobile app as this is usually the best step to try as it also rules out device issues.
If that is not the case and you’re not seeing any error messages I’d like to suggest a few more options to help you regain access:
- If you’ve forgotten your password, try resetting your forgotten password.
- If you need help remembering store name or what email you used, try using our store recovery tool. This tool will send you a list via email of your store(s) URL(s).
I’ll also share this help resource for more information on logging into your Shopify store.