Why am I receiving so many spam messages in my Shopify chat?

Shopify Discussion
1

Hi,

I received a lot of unsolicited messages in my Shopify chat today about online marketer wanting to help my store. In the past I could maybe get one of those messages once a week, but today, I received a dozen of them.

We just started our first Facebook ad campaign today, could this be the cause of all those chats?

If not, why am I receiving so many of them, could it be that an employee asked for help on a forum or tried some new Shopify apps?

Thank you.

2

We are a small french business and all the messages are in english, plus our ad campaign did not really get a great reach.

So it would be more likely that it is due to someone posting online I imagine?

3

This is becoming a serious problem for us too.

@Shopify_77 Support: Are you doing anything to combat chat spam? We waste a ton of time on messages that are obviously spam, and I expect your platform to handle this.