Hello!
I have a problem with connecting my Domain with a third party domain hoster. As soon as I open the website: 1afit.ch, the error page shows up with the message: 403 Forbidden cloudflare.
I’d be grateful for help.
Sincerely, Damiano
Topic summary
Issue: After connecting a third‑party hosted domain, visiting the site returns “403 Forbidden — Cloudflare.” Screenshots were shared (not included).
Interpretation: A staff member suspects an SSL certificate problem. An unprovisioned or misconfigured SSL can cause access blocks at the CDN/security layer.
Key terms:
- 403 Forbidden: The server refuses access to the requested resource.
- SSL certificate: Enables secure HTTPS; if not provisioned correctly, the site may not load.
- Cloudflare: A CDN/security provider that can display 403 errors when SSL or permissions are misaligned.
Action/next steps: Merchant is asked to contact support via the provided link so Shopify can provision/verify the SSL certificate and investigate further.
Status: Unresolved; awaiting support review and SSL provisioning to confirm if it resolves the 403 error.
Hello @damianobo !
Thank you for sharing the screenshots.
From what I can see, there appears to be an issue with your SSL Certificate, which can usually be solved by provisioning the certificate on our end.
To find out if this is the case, could you reach out to our support here so that we can take a closer look?
I can see this is your first post in our Community, so I wanted to give you a warm welcome and ask how you’re getting on with Shopify so far? I would be happy to help with any other questions.