Why am I seeing a 500 Internal Server Error on my online shop?

Trying to access my site this afternoon and getting 500 internal server error. Unable to access both site and admin portal

I just found this

https://www.shopifystatus.com/

it says

We are investigating an issue preventing web traffic to our servers

well let us hope it gets resolved soon

3 Likes

:scream: :scream: :scream: :scream:

I’m having an identical issue. Website down and cannot log into Admin either?

yes, same here across three stores

Same here - we just sent out a email with offers to all our subscribers… what a flop

I’m in the same boat. Can’t even contact shopify support! Not happy :tired_face:

anche noi stessa identica situazione anche l’assistenza ĆØ offline

When the server will recover ? please answer this One!

I keep getting Server errors when I am working on products and now I am getting ā€œfailed with 500 Internal Server Errorā€ I have no idea why this is happening or how to fix it.

Please help!

Gerard Kim

That is bad…

Strange thing: when I checked the status page I posted above it said they have a known issue preventing traffic to their servers. Acessing the same page now says all systems are up and running but nothing works still on my end…

Hi, the problem is very large and it concerns Cloudflare DNS

I have error 500 please help as i jave a sale on and no live store

My store is back up!!!
Hope yours too!

Our company is experiencing the exact error as well. Does anyone know when the server will recover?

That’s good news. Customers can now access both my sites, but I still can’t get into the backend. Fingers crossed it won’t take too long :crossed_fingers:

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@GerardKim ,

Issue is solved now.

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My store seems to be working now - had the admin too but now Admin is not working.

There was a major outage and now things are normal.

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Hi @VIPlashes , there are some technical issues at the moment, you can follow it here:
https://www.shopifystatus.com/
https://www.cloudflarestatus.com/