When I log in to my account it says “you need permission to view this page. Email the account owner to get access to this page.” But I am the owner? Does anyone have a phone number to contact a Shopify specialist?
Topic summary
Login attempts show the message: “You need permission to view this page. Email the account owner to get access,” even when the user is the owner.
Updates and outcomes:
- The original poster later said the issue was fixed but did not share the cause or steps taken.
- A phone support request for a Shopify specialist received no answer in-thread.
Actions tried (mixed results):
- Clearing browser cache and cookies and restarting the browser resolved the error for one user (cache/cookies = locally stored site data that can affect sessions).
- Another user reports the error persists after clearing cache/cookies and history. They see two accounts with different store URLs and suspect a duplicate-account issue but cannot log in to remove or manage either.
Status: Partially resolved. A browser cache/cookie reset helped some, but others still encounter the permission error with possible account/URL duplication. No confirmed official fix or support contact details were provided in the discussion; key questions remain open.
4 Likes
ISSUE FIXED
How? because now i have that error…
1 Like
How did it get fixed???
1 Like
Clear browser cache/cookies then restart, that fixed it for me.
I’m also getting the same error, and I tried clearing my cache/ cookies and browsing history. It’s still not working. It’s showing me 2 account with different URLs, maybe I need to delete one, but I can’t log in and I can’t delete any of the accounts