Why am I seeing a 'theme not found' error when customizing my store?

Hi, Im getting error (The Theme you’re looking for couldn’t be found) when im trying to customize theme on my store. I’ve already tried it from incognito and also from ano

I am having the same issue. the theme editor page is not loading.
@shabanshabani1 Please let me know if you have any solutions.

Hi @shabanshabani1

Can you kindly share your store link (with the password, if any) with us? We will check it and suggest you a solution if possible.

Hi, @shabanshabani1 !

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

I’m sorry to hear that you’re having trouble customizing your theme on your Shopify store. May I ask if you recently made any modifications to your theme? For instance, have you recently updated it, made any changes to the code, installed any apps? It’s possible that an incorrect value as a setting in of one of your files is causing this issue. If this is the case, you can look to revert your theme to a previous version. You can roll back .liquid files individually to a time and date before you made the changes. If it’s potentially app related, you will need to uninstall any potential apps.

My next suggestion is to review your store’s theme and consult your theme developer. It looks like you are using a third-party theme so you can contact your theme developer to investigate the issue.

Let me know how it goes.