Why am I seeing all customers instead of just active subscribers?

Store Feedback
1

Trying to pull alist of active subscribers and I am being showed all customers and ones that say not a subscriber actually are.

2

Hi @ksquire

If you are seeing all customers instead of just active subscribers, ensure the following steps:

1-Filter Correctly: Use the correct filter in your customer or subscriber list view. For active subscribers:

  • Navigate to your customer database.
  • Apply a filter for “Active subscribers” or similar criteria available in your platform.

2-Check Tagging or Status: Verify that your active subscribers are correctly tagged or marked in your system. Update any incorrect tags or statuses.

3-Data Integration: If you’re using third-party apps for subscription management, ensure proper synchronization between the app and your platform.

4-Update Settings: Revisit the query or report settings. Adjust to include only active subscribers based on status or subscription field.

This should ensure you see the correct data.

If you have other questions, feel free to ask, and I will answer them as well.

Best regards,
Daisy