Why am I still getting charged after deactivating my store?

Shopify Discussion
1

Hello,

I did deactivate my store after my trail period, but I still keep getting the emails about payment and payments are shown on my bank statement that an attempt was made to charge.

Please help in completion of deactivation and stop trying to charge my bank account. Thanks!

Regards,

Pushpa

2

@pushpas68 Please make sure you followed all the steps as per mentioned in the Shopify documentations below.

https://help.shopify.com/en/manual/your-account/pause-deactivate-store
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/unknown-charge