Users are experiencing errors when attempting to upload product images to Shopify using Dropbox URLs via CSV import. The error message states “File extension doesn’t match the format of the file,” and occurs regardless of URL parameter variations (dl=0 or dl=1).
Root Cause:
A change to either Shopify or Dropbox in early February 2024 broke the native integration between the two platforms.
Proposed Solutions:
Third-party app workaround: Ablestar Bulk Product Editor can download images directly from Dropbox URLs and then upload them to Shopify, bypassing the compatibility issue. The app accepts standard Shopify CSV templates without requiring reformatting.
URL modification fix: Replace “dropbox.com” with “dl.dropboxusercontent.com” in the image links. One user confirmed this solution works.
Alternative: Store images on a different platform or contact Shopify support to raise awareness of the issue.
The discussion appears resolved with the URL modification workaround, though the third-party app remains an option for bulk operations.
Ablestar Bulk Product Editor can accept most CSVs (including the standard Shopify template). When you upload the spreadsheet you can configure which columns connect with which field. This way the order and specific names of the columns in the spreadsheet don’t matter.
In other words, no need to reformat it
Best,
Daniel