Hi Dear,
I hope someone can help me with a little issue.
I added more tabs on the product page for example Shipping & returns, Material Use etc.
When I customize on my theme I can see the tabs but when I visit the store like a visitor, I only see one Tab instead of 3. I also need to add 1 more.
Thank you very much.
Greetings.
Hello @sharkforce
Please provide store URL and screenshots for details.
Hi Jasmeet,
Wauw amazing someone that want to help me. the url of the website is. www.golsonche.com
Here under you can see some screenshots. When i log in and customize you can see the tabs but when i check it on my store i can not see it.
God bless you. I hope you can help me.
Thanks.
Hello @sharkforce
It’s my pleasure helping you out.
Can you please share screenshot from Customise for the content you have added in each Material & Care, Shipping & Returns.
If it has been left blank, then please try adding some content.
Like in below screenshot, text has been added in Tab content part
And if you are using content from page then make sure the page added has some content in it.
Please hit Like if you find it helpful
@sharkforce
There could be multiple reason for the issue
1> Have you or your team made any changes to the code?
2> Product description formatting (copy/paste) issue.
For the product Cashmere Balaclava - Caramel
Can you try updating the description with below code by clicking on </> icon in top right.
Unisex Cashmere Balaclava Mask. Made from premium cashmere, this balaclava offers unparalleled softness and warmth for your outdoor adventures. Its regular fit ensures a comfortable wear, while its dimensions of 22x38 cm provide ample coverage.
### Details
• Material: 100% Cashmere
• Regular fit
• Good fitting under the safety helmets
• Size: 22x38 cm
• Unisex
If this resolves your issue. then you’ll need to make sure that the descriptions which you are adding by paste should be done by “paste as plain text” or using command “Ctrl+Shift+V”
Hi Jasmeet,
Thanks for the message. I really don’t know. Actually i am to scared to change codes. maybe i lose things. is it not possible if i can invite you and you can check when i give permision to log in?
@sharkforce
I am not asking you to change code in theme but update the product description of 1 product. If you’d like to discuss this more, don’t hesitate to send me a PM
Hi,
I send you a invitation on asmeet.kaur@vtnetzwelt.com.
I hope you can help me or can see what is the issue.
@sharkforce
I have not received any update yet. It would be better if you can provide me your email id, I’ll guide you further.
hi,
my e-mail is info@golsonche.com