I have not received an email yet regarding the verification documents.
Topic summary
Payments are pending because the Shopify Payments account (Shopify’s in‑house payment processor) is not verified. The account requires all requested documents, including a valid, unexpired government‑issued photo ID.
Key requirements:
- Photo ID must be a clear, color photo (not a scan), with all edges visible, unedited, and matching the account name and date of birth. Acceptable IDs include driver’s license, passport, or federal ID; expired passports are not accepted. Only the main photo page of a passport is needed.
- Address document must show name and address and match the Shopify Payments account. If a driver’s license is used for photo ID, it cannot also be used for address verification.
How to submit documents:
- Look for an upload banner on the Shopify admin home.
- If you received a verification email, reply to it to get an upload link.
- If neither is available, contact Shopify Support via the Help Centre live chat: type your question, choose “I still need help,” select your store, and connect with an advisor.
Status: Unresolved; payouts remain on hold until verification is completed. No timeline provided.