Hello everyone. All of my sales order emails that I receive when someone places an order in my store go to my junk folder. Anyone know why or how to get them in my inbox. I am unsure if customers emails are going to their junk or not. Thanks!
Hey @ScentedCozy ,
If you are using a custom domain as your shop’s sender address, you will want to make sure that you have set up the domain’s DNS records correctly for Shopify. You can check out the documentation for this here: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email#ensuring-that-your-email-message-is-delivered-to-your-customer
If you are not using a custom domain already, you may need to set this up, as some email services do not let you send emails from a third party at all or automatically mark them as spam.
Hi, @ScentedCozy !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.
You mentioned that your Shopify order emails are being routed to your junk folder. In order to troubleshoot the issue, you can try adding a different recipient email to see if the error persists. Here’s how you can do it:
- Go to your Shopify Admin.
- Click on “Settings” located on the bottom left-hand side.
- Select “Notifications”.
- Scroll down to “Staff order notifications”.
- Click on “Add a recipient” and enter the new email address.
- To confirm if the issue is resolved, you can send a test email.
If you are still having issues, I suggest adding Shopify as a trusted sender to your personal contacts list. This will prevent the system from marking their emails as junk.
Please let me know if this resolves the problem for you!