Hi,
We recently had some issues with the orders from Shopify reading into our Warehouse Ongoing.
We have a private app installed which helps us with the orders coming in from Shopify to the warehouse and out of a sudden we got orders coming in with sku set to “null” and therefore reading the variant id instead.
The developer looked at an order (3745-SY) in Shopify and there it looks like this for the order line with Tint Natural Brown
When Ongoing retrieves an order line from Shopify, we identify the item on the order line as follows:
Article number = sku (if sku is not null or empty), otherwise variant_id.
Can anybody help us why the article numbers are coming in as null?