Why are beige boxes appearing around my images in Dawn theme shop page?

Store Design
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Topic summary

A user is experiencing a visual issue where beige boxes briefly appear around images on their shop page before the images fully load. This occurs on both mobile and desktop devices and only started recently.

Key Details:

  • The beige boxes display for a few seconds during image loading
  • Shopify support suggested the issue may be related to custom code in the theme.liquid file
  • The user is using the Dawn theme

Current Status:

  • Multiple support teams (GemPages, oscprofessional, BSS-Commerce) have offered assistance
  • The user has shared their store URL privately with password access to these helpers
  • The discussion remains open, awaiting diagnosis and solution from the support teams who requested access to investigate
Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

Hi, can anyone kindly help me?

I have noticed that when clicking ‘shop’ on any of my buttons/navigation menu my two images on the shop page have a beige box around them for a few seconds prior to my image loading.

I have reached out to shopify who have suggested to message someone here as they believe it could be something to do with a code in my theme.liquid file.

Any help would be amazing and greatly appreciated - have put a screenshot below. This happens on mobile and desktop and has only recently been doing this!

Ankita31_0-1671900386102.png
Ankita31_0-1671900386102.png1242×1745 62.3 KB

Thanks so much,

Ankita

2

Hello @Ankita31 ,

It’s GemPages support team and glad to support you today.

Could you please share your store URL ( with the password if your store password is enabled ) then I can see and suggest something for you?

Best regards,
GemPages Support Team

1 Like
3

@Ankita31
Hello,
Can You Please Share Your Store URL?
i Will Check and Provide Proper Solution

1 Like
4

Hi @GemPages

Thanks so much!

www.smara.co.uk

Message sent with password!

5

Hi @oscprofessional

Thanks so much!

www.smara.co.uk

Message sent with password!

6

@BSS-Commerce Hi, is this something you can help me with please? I am looking to launch so this would be super helpful! Thank you :slightly_smiling_face:

1 Like