Hi,
Emails from customers/orders are being blocked when they come in as our security are detecting that shopify is trying to spoof our domain. Is there an SPF record I can enter in tty managed service to stop this from happening. Thanks
Hi, @ingridfox .
Thanks for reaching out here in the community.
I understand the situation you’re experiencing is not ideal and is causing an impact on your store. Without looking into your account and investigating what the reason is behind emails from customers and orders being blocked we have limited access. Our team actively reviews account criteria and email performance to ensure the tool is being used correctly.
There are some requirements in order to use Shopify Email, the list is as follows:
- The Online Store sales channel must be installed.
- In order to send emails to your subscribers using Shopify Email, then your store needs to have a paid Shopify subscription plan with a payment provider set up.
- There might be additional CNAME records added to your DNS settings. These are required for Shopify email, so do not remove them.
To be able to assist you further, I’d like to point you in the direction of contacting our Live Support team via chat, email or scheduling a callback. I recommend this as our team will be able to authenticate your account and investigate the issue with your Shopify email being blocked. Through our Community Forums we are not able to provide account specific information or authenticate merchants.
Let us know if you have any further questions or need help accessing our help center to contact Support.