We have a domain that is “Managed by Shopify”, domain.com . We’ve set it up on Shopify that whenever someone sends an email to support@domain.com it will be forwarded to support@domain.zendesk.com . It’s been working fine for the longest time, however, I believe, due to the recent email from Shopify …

We are getting the same error. The first email comes through fine. We reply back to them. When they try to reply again they get an error message consistently. This happens wether or not they came through the contact form initially. IF they send an email through the contact form or directly to our em…

Hey folks! This type of issue can be caused by a variety of different things. There is a chance that your IP being used to send those emails is on a block list or their could be keywords or triggers in the email content flagging the spam filters built into the email host. I recommend connecting wit…

Hello! Just sharing how I fixed it. I had to buy a Google Workspace so that the email provided by Shopify is an actual active email. Thanks, Patrick

I have been back and forth with Shopify and Zendesk and NO ONE can’t seem to provide a resolution. So after days of researching and checking with other people, I found out this was the solution and it fixed my issue. If you talk to Shopify, they will tell you to contact Zendesk! If you contact Zend…

I narrowed the issue down. Shopify email server’s spam filter is blocking any emails that mention my domain name. So if your domain name is mydomain.com and someone sends an email to mydomain.com and the body of the email contains mydomain.com (usually happens after we have replied once), shopify bl…

Hey, @partners_vfs . Thank you for reaching out and bringing this to our attention. Due to recent changes with Google and Yahoo, you will need authenticate your domain in order to resolve this issue. From there, you can see our step-by-step guide on adding the DMARC to your domain. However, if you…

Note what I wrote. Its the domain being written in the email. THis has nothing to do with dmarc. It’s spam filtering based on the content of the email. Not the header. This is so frustrating.

Yeah! Guess who told me it was caused by DMARC? Shopify Support! Then I decided to initiate another live chat and was told a different thing. Whenever my team encounters an issue [especially technical in nature], we already know it’s going to be a battle to get the support/solutions we need. In gene…

Yes, they tried to get me to erase all my DNS settings and said resetting the dns would fix it. That would have wiped all our cname records and broken a lot on the site. They really have to do better for the amount we are paying.

Why are customer emails to my managed domain bouncing back?

Shopify Discussion

partners_vfs March 7, 2024, 7:51pm 7

100%.

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Why are customer emails to my managed domain bouncing back?

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