Why are customer payments still pending after 6 weeks?

Why are my payments from customers still pending after 6 weeks?

Hey, @Bergs_tackle

Happy to look into this. Do you mind sharing a screenshot where you are seeing this ‘Pending’ status?

If there is anything else I can help you with, please let me know.

Hey, @Bergs_tackle

In the screenshot regarding the #1002 order reference. Can you click into that order and take a screenshot? What is the payment status of that order?

If there is anything else I can help you with, please let me know.