Issue: Customers add items and enter details but abandon at the payment stage. Merchant enabled test payments and believes checkout functions, and is selling globally for the first time.
Context: Seeking insight into whether more diagnostic data is available to pinpoint why payment isn’t completed.
Support guidance: Requested the store URL to review the storefront and setup. Advised checking “Abandoned checkouts” to view event logs and any error messages during checkout.
Status: No resolution yet. Next steps depend on the merchant sharing the store URL and reviewing abandoned checkout events for errors.
Open questions: What specific errors (if any) occur at payment? Is global configuration (payments, regions, currency) contributing to drop‑offs?
Dear,
I hope Shopify can give me feedback. Im analysing my data the past two days. I can see that people are adding products to the shopping cart, fill in the information but then they stop at the payment process. I enabled testing payment yesterday night and from what I saw it should be working. It’s the first time I’m selling global instead of local (my other shop).
is Shopify able to see any more data to help me further with this issue?
hope to hear from you soon.
regards Afnan
Hey @Afnana .
Thanks for reaching out.
I appreciate the context that you have shared with us as that is very helpful! Could you provide your online store URL, by any chance? As this will allow us to take a further look into the online store and setup.
You can view the events from an abandoned checkout to see if your customers received any errors when attempting to complete their purchase. You can view the abandoned carts by navigating to Orders > Abandoned checkouts.
Looking forward to your response.