Why are customers dropping out at the checkout session?

Hey guys, so there must be a problem with my check out session. Customers reached check out but they drop a lot, I really don’t know what happens? Should i set the remind email for them? But it seem that it not a real problem.

Do provide your website link so I can help you check out your store.

There are lots of factors that could cause that and the payment method you use is part of it and it’s best you have multiple payment options at checkout.

And it’s also crucial you have automated email flows that would work for abandoned cart, welcome series, newsletter and lots more and suggestions flows as this tends to help a lot.

Drop your website url so I can assist you more.

Thanks.

Hello,

I have sent you the URL below, and we do have multiple payment
options. We also have that email for abandoned carts. Please take a
look.

https://oragon-tee-store.myshopify.com

1 Like

Hi LongLee,

It seems like you’re having the same dilemma as other eCommerce retailers. Considering these most common e-Commerce checkout issues according to customers may help you find a solution:

  1. Your Website Isn’t Optimized for Mobile
  2. Your checkout session doesn’t accept their preferred payment method
  3. Your checkout step requires creating an account

Providing customers with multiple payment methods can increase checkout conversion. You can take a look at ConnectPOS if you want to offer custom payment gateways and payment methods. This POS is ready to integrate any solution that can accelerate your sales.

For more information, connect with our team to personalize your own POS.