Hello hope you doing well um when I do bogus gateway to test the payment that works but when I enable test mode on adyen or authorize.net to test doesn’t work hope you solve that I suffered for that problem because I see costumers placing the order and reached checkout but they don’t complete the order
Topic summary
Merchant reports customers reach checkout but don’t complete orders; third‑party gateway test modes (Adyen, Authorize.net) fail even though Shopify’s Bogus Gateway works.
Payments and eligibility:
- Staff explains third‑party gateways are supported by their own teams; merchant should contact Adyen/Authorize.net directly. Shopify Payments is region‑specific and not available in Morocco. Using a UK setup requires meeting UK requirements.
- For card payments without a PayPal account, enable PayPal “guest checkout” (region‑dependent) by linking a credit card in PayPal Business and turning on the feature; otherwise consider other Morocco‑supported gateways from Shopify’s list.
Currency/payout:
- Store currency (customer checkout currency) can be changed in Settings > Store details. UK payout currency must remain GBP; only some regions support differing payout currencies.
Checkout abandonment:
- Abandoned checkouts only appear if the customer entered information at checkout.
Site performance/domain:
- Slow loading traced to duplicate A records on the root domain; remove the non‑Shopify A record via Namecheap. DNS changes may take up to 48 hours. Screenshots provided.
Billing card declined:
- Ensure the card meets Shopify billing requirements and accepts charges in the store’s billing currency; otherwise contact the bank.
Shopify Payments verification:
- ID submissions were rejected; underage/using another person’s ID is not acceptable. Must contact Live Support via the Help Center chat (screenshot provided) for account‑specific help.
Status: Multiple action items given; no confirmed resolution yet.
Hi, @sereniscents .
The two payment providers you mentioned are third-party, and are therefore managed and supported by their respective developers and teams outside of the Shopify platform. Because of this, your next best step here is to contact their support team directly for troubleshooting, as they’re best equipped to support you with any potential issues that may be occurring on their gateway.
Out of curiosity, is there a particular reason why you’re using those payment gateways? If eligible, we have our native payment gateway of Shopify Payments available to use too. I’ll leave our guide for Shopify Payments here in case you’d like to read more about it and check your store’s eligibility for it.
And whats the payment you have doesn’t have third party to do it for my store
I do this payment for testing if the payment for costumers works can you recommend me some providers that I can use for my store without any issue
As mentioned, you can look into using Shopify Payments on your store, which is our native payment provider option. Shopify Payments is limited to specific regions, however, and you must also check to see if your business meets the region criteria.
Where is your store located and operating from? Have you checked the Shopify Payments guide I linked in my previous reply?
If not, I encourage you to access the link and go through the document on your end, as it’ll give you a better idea of our Shopify Payments offering and whether or not your business is eligible to use it.
The problem is that me I locate in morocco and I do the usa adress but when I do the payment provider shopify payment they required me some like ssn but I don’t live in usa so yeah
Gotcha, thanks for the added context.
Shopify Payments accounts are region-specific, so if you’d like to use Shopify Payments in any region, you’ll need to meet all the requirements listed for that specific region and be able to fill out all the fields of the Shopify Payments onboarding form.
At this stage, Morocco isn’t a supportable region for Shopify Payments, so I encourage you to browse our list of third-party payment gateways here instead. You can type in your country within the box provided on that page, and a list of payment gateways will appear. I can see that the popular gateway of PayPal Express Checkout looks to be on the list for Morocco, so if you haven’t already done so I recommend considering them and looking into them in more detail to see if their gateway will suit your business’ needs.
Keep in mind that because all payment gateways on the list in the above link are developed and operated outside of the Shopify platform, if you have any questions or concerns about any of them you’ll need to contact the respective gateway’s support team directly as they’re best equipped to help you.
I’m already have PayPal provider in my store but what if the costumers doesn’t have PayPal I need provider that like have cards that why I did usa address and I did adyen providers etc..
Depending on the region, you can enable guest payments for your store’s PayPal Express Checkout, and this will allow your customers to pay with their credit card without needing a PayPal account.
Activating this feature will require that you link your own credit card to your PayPal business account, and you’ll then need to change the settings in your PayPal account by following the instructions in this guide. As mentioned however, because this feature is only available for some regions, you can contact the PayPal support team directly if you’d like to confirm whether or not this feature applies to Morocco. More information about this can be found in our help guide here.
Alternatively and as mentioned, you can also look into implementing a different payment gateway from the list I sent in my previous reply, to allow customers to pay for their order on your store using their card.
but when i do paypal and i go check in my checkout i see you can pay just with paypal and not a credit card options not like if i do a provider like a i mentioned before
Have you turned on the guest payment feature on your PayPal account?
As explained in my previous reply, if your region supports it you can turn the feature on by following the steps listed in the link I shared in my earlier reply. Once guest payment is enabled, customers can then pay for their order on your store using their card.
Hello the problem I have now I need to active shopify payments but I’m not living in usa they tell me ein or ssn idk what is it but I’m not living in usa that’s the problem
I fixed that problem but I changed the location to united Kingdom the problem is in the shopify payment has pound currency and the costumer will see the pound currency is there how to change it to dollar without change the location to united kingdom
You can change your store’s currency by navigating to Settings > Store details. From there, scroll down to the Store currency section to choose your preferred currency from the list.
Just a note that if you’ve made any sales on your store, you won’t be able to change your store’s currency directly from the Shopify admin yourself. Our support team will need to update this on your behalf, so if this is the case for your store please contact our live support team via the Help Center here and by typing contact support in the chat box, and we can assist you further with this.
I’d also like to reiterate once more, that our Shopify Payments gateway is region-specific, meaning that you’ll be required to meet all the requirements listed for the specific region that you signed up for. You mentioned that you’re based in Morocco, but are now using Shopify Payments UK — can you confirm for me if you meet the requirements listed here to be using Shopify Payments UK please?
The reason that I’m asking is because our Shopify Payments team, along with our banking partners, can contact you at any point to review your account information. If they’ve found that your account doesn’t meet the requirements to be using Shopify Payments UK, they may then let you know that you won’t be able to continue using Shopify Payments unless you can provide the necessary information or documents to support your account’s eligibility to be using Shopify Payments UK. I’d just like to ensure that you’re fully aware of this, in case your account is placed under review by our team.
No I change the region to uk because I’m in and the problem the currency not to change I have dollar currency but when I did uk shopify payment changed to pound and I need to change it to dollar but still in uk shopify payment
Just so that I’m fully understanding what you’re looking to achieve, are you wanting to change your website’s currency to dollars/USD? Or are you looking to change your store’s payout currency, meaning the currency that you’re getting paid on your bank account, to dollars/USD?
If it’s the first scenario, I’ve outlined the steps on how you can change your website’s currency in my previous reply — have a read through it in order to achieve this for your store.
If you’re looking to change the currency that you’re getting paid in however, this isn’t a feature that’s currently available for stores with a UK location — for the UK, only GBP (Pound sterling) is available as a payout currency. While Shopify Payments does allow for stores to sell and get paid in different currencies, at this stage the feature is limited to certain regions and currencies only. You can check this help guide, in particular the table available within that page, to see the available payout currency for each of the Shopify Payments supported region.
I want to change when the costumers but the product and go to checkout they see the total price in dollars like before not in pound
I have another problem they can’t let me buy the shopify plan they tell me your card couldn’t be verified because it was declined
Gotcha — if you’re looking to change the currency of your store back to dollars, so that customers can pay in dollars on checkout, you can follow the steps I outlined previously in order to achieve this. The same instructions are also available in our help guide here. As stated on the help guide, if you don’t see the option to change your store’s currency within the admin, please contact our live support team so that we can help make this change for you from our end.
In regards to your subscription fee payment, can you check that the card you’re using meets the following requirements please?
- Must be a debit card or a post paid credit card (pre-paid credit cards are not supported, but may work)
- Must be co-branded with Visa, Mastercard, or Amex
- Must be capable of accepting charges in your store’s billing currency. If your store address is set to the UK, make sure that your card can accept charges in GBP
- Must be capable of making online purchases
- Must be capable of accepting recurring billing
- Must have appropriate funds available
- Must enter billing address and details the same as what your bank has on file
- Must not have a restriction on how much the bank will allow to be processed at once
If you’ve ensured that all of the above criteria are met, but you’re still running into issues with paying for your subscription, you can reach out to your bank or card issuer directly so that they can help you troubleshoot the card decline and investigate this further for you from their end.
More information on paying for subscription fees can be found in our help guide here, and in our Billing FAQ here.
no the payment that i want to pay is on another store not this new one ofc and i want to pay billing to start like costumize and they tell me your card has been declined but my card is working with all requirements so please if you can fix in this 2 days because i need the store and thank you