The problem that i dint have that identification because im still young i did my brither instead and they tell me this photos id is not proof as identification can you olease tell me the answer here because i dont have time to search for another support team to tell me same thing because costumers they want to buy and they can because of this
Topic summary
Merchant reports customers reach checkout but don’t complete orders; third‑party gateway test modes (Adyen, Authorize.net) fail even though Shopify’s Bogus Gateway works.
Payments and eligibility:
- Staff explains third‑party gateways are supported by their own teams; merchant should contact Adyen/Authorize.net directly. Shopify Payments is region‑specific and not available in Morocco. Using a UK setup requires meeting UK requirements.
- For card payments without a PayPal account, enable PayPal “guest checkout” (region‑dependent) by linking a credit card in PayPal Business and turning on the feature; otherwise consider other Morocco‑supported gateways from Shopify’s list.
Currency/payout:
- Store currency (customer checkout currency) can be changed in Settings > Store details. UK payout currency must remain GBP; only some regions support differing payout currencies.
Checkout abandonment:
- Abandoned checkouts only appear if the customer entered information at checkout.
Site performance/domain:
- Slow loading traced to duplicate A records on the root domain; remove the non‑Shopify A record via Namecheap. DNS changes may take up to 48 hours. Screenshots provided.
Billing card declined:
- Ensure the card meets Shopify billing requirements and accepts charges in the store’s billing currency; otherwise contact the bank.
Shopify Payments verification:
- ID submissions were rejected; underage/using another person’s ID is not acceptable. Must contact Live Support via the Help Center chat (screenshot provided) for account‑specific help.
Status: Multiple action items given; no confirmed resolution yet.