Why are images breaking when my store loads?

Store Design
1

Hello,

I’m seeing broken images in the top left corner when initially loading my store. They flash and disappear immediately.
I’ve looked at the Animated Hero Section file and don’t see where the issue is coming from.
I am using the Streamline theme and my store is https://www.killyourgod.ai
Can anyone help?

1 Like
2

@Blaine2045

We have checked for this issue in real system and browserstack but it is working ok. In which system configuration or browser you are checking?

3

Hello @KetanKumar

I am seeing this on Chrome. It appears to be these images, as flagged when testing on SpeedBoostr:

https://analyze.speedboostr.com/result/g3umb9txuh/rule/hiddenImages

They are the banner images, which are working, so I’m not sure where these extra broken versions are coming from. I also want to add that they are being lazyloaded by the theme’s built-in lazyloading, so I don’t know why they are being flagged either.

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4

@Blaine2045

yes i have check all device its work also can you try to disable lazyload on theme setting

5

Hello @KetanKumar

There is no actual setting for lazy loading. It’s just built into the theme

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6

@Blaine2045

yes please check theme customization may be allow i thing some theme option this

7

Hi, @Blaine2045 .

Thanks for your message, I would be happy to take a closer look into this with you. We would need to see a visual of this happening on your actual site for something tangible to troubleshoot, are you able to create a video and post it here for me to take a look at?

1 Like
8

Hello @Marty_1 ,

I had disabled the section due to not being able to fix it. I have just re-enabled it.
Thank you for your help.

9

Hi, @Blaine2045 .

Thanks for re-enabling this so I could take a look, I see exactly what you mean. It looks like you are using an animated gif for your slideshow area, is that correct? It is certainly possible that some of the images in your gif are not loading properly as you suspected. It also looks like you are using a third-party theme, if so, I would recommend reaching out to the developers of your theme to take a closer look into this.

Please let me know if you have any questions about this!

1 Like
10

@Marty_1 , Yes, it’s an animated gif slider. Each image is loaded separately, so yes it probably isn’t loading them correctly.
I have reached out to the developers, thank you.

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