I sent out my test email campaign and for some people the images are missing in the campaign. Also it is going to the junk mail. Does anyone know how to trouble shoot this?
Great job testing your email campaigns to see how your customers are receiving them. How your emails are received by your customers can vary depending on a few different things.
Are the emails being flagged as spam/junk by the email provider?
If yes, this can mean that the images are hidden are the email does not arrive in their inbox.
Does their email provider automatically hide images from senders not in their address book?
As an additional security measure, some email providers will default to hiding images from unknown senders. I would add a line to your emails to ask customers to add you to their approved sender list in their email client.
Have you gone through the steps to verify and authenticate your sender email address?
You can learn more about how to do this here in our Help Center: Setting up your email · Shopify Help Center
Lastly, I can also recommend checking out your email campaigns using this free tool: Newsletters spam test by mail-tester.com.
This is happening to me, both at the cretae the e-mail stage-and at the recieving it stage. I have verified my e-mail. i checked the size of the image, so its not that. it seems to be something to do with the image picker- the drawing of a bag never goes away. No matter what i have tried, i can’t seem to INCLUDE a picture of a product in an e-mail. The miniature reel of 3/4 other products will show at the bottom, but whatever is the feature thing- is just not showing. i’m a bit lost as to what to do now.
Hi @Fway
Thank you for also sharing your experience here. It sounds like you may be facing some technical issues with images in your campaign emails. In this situation I recommend connecting with our live chat support so they can review and escalate to our technical team if required.
To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type “contact support” to get started.