Hey @Nick ,
Shopify Partner/App Developer here. This actually looks to be an issue with the Shopify admin, where when you want to manually resend a Abandoned checkout email to a customer, it picks up the “Contact customer” email notification template, instead of the “Abandoned checkout” email notification template.
We’ve seen this on another merchant store as well, also when using the default Shopify email notification templates (unedited). For some reason it’s now picking the wrong template, when going through the manual flow.
Just wanted to give a heads up!
Thanks,
Bjorn Forsberg