I have to manually resend the abandoned cart emails due to a business decision. However, the preview shows an empty content, where the actual email does contain the message body, can I ask why and how to fix it？ Thanks Preview email screen shot [shopify_error2.png] Abandoned cart email templat…

You need to edit the email template. To edit the Abandon Cart email template go to: Go to Settings–> Notifications—> Abandoned Checkout

To edit the abandoned cart template requires quite a bit of code manipulation, usually, for this task a web developer can help.

After all just you’re trying to do the sales pitch here？

Hi @Proson , This is quite a complex code change and difficult to share the exact changes necessary in a reply here. If you’d like further help with this, you can see the Shopify Expert directory here or reach out to @Nick_Marketing directly to see if he can help too.

Well can you show me the documentation and I can take a look on how to fix it. Though I’m not quite a web developer but I’ve been coding PHP, html and stuffs for more than 10 years. And don’t forget Shopify is a paid platform already and it is not like woocommerce and wordpress where I can easily f…

Hi @Proson , I am not proficient with coding by any means, so in terms of an exact solution I wouldn’t be too much help. Shopify does however have a help guide for editing and customizing email notifications such as abandoned carts which might be a good place to start for you on this. You can read …

Hey @Nick , Shopify Partner/App Developer here. This actually looks to be an issue with the Shopify admin, where when you want to manually resend a Abandoned checkout email to a customer, it picks up the “Contact customer” email notification template, instead of the “Abandoned checkout” email notif…

Hi @Bjorn_Forsberg , Thanks for noticing that and flagging it. Could you flag this bug by logging in here, please . It’s the best and most efficient way to get this to the correct team! Once logged in, if you could flag it under under [Beta] Report an issue, that would be awesome.

Why are my abandoned cart emails showing up empty?

Technical Q&A

Proson July 23, 2021, 1:58am 9

Just added a piece of code

{{ custom_message }}

and everything is fixed.

Thanks for guidance.

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Why are my abandoned cart emails showing up empty?

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