Hi again, @homedoors !
Thanks for getting back to me here and sharing that info!
Could you confirm if you have been contacted by support already as in my previous reply, or if not, have you since been able to reach out via the Help Centre linked above for account support?
Try checking your account owner email address for any contact from our team, including your spam or other folders, to see if they have reached out already.
If not, you’d just need to get in touch via our Help Centre here so we can provide account support to you securely.
There we’ll be able to get this moving forward for you and get you the support you need!