Why are my clients facing shipping and local pickup issues on my motion theme?

Technical Q&A
1

Hello,

Some of my clients keep having issues with shipping/ local pickup. They keep choosing to ship and then it registers the order as local pickup or they cannot choose shipping.

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This is an email from a client.

I use the motion theme on Shopify. https://www.fuzzygoatyarns.com/

Can someone please help or tell me what the issue is?

2

Hi there @FG2 . I’m happy to look into this with you! I just have a few questions to start troubleshooting.

  • Do you have any screenshots of what your customers are seeing on their end? Are they seeing any error messages when they try to select the shipping option?
  • Does this happen with all products or only when certain producs are in the cart?
  • Which regions do you currently offer shipping to?
  • When did this first start happening for customers?

I tested your checkout on my end using a couple of different addresses and it allowed me to select shipping correctly. I’ve included some screenshots below to show how it appears for me.

06-35-63278-58163
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06-36-60668-42602
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I look forward to your reply! In the meantime I also wanted to share some guides on shipping to help further. We have a lot of great tips on shipping written in our blogs and Help Center.