Why are my courier charges not updating for multiple orders?

Payments + Shipping & Fulfilment
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Topic summary

Shipping charges for multi-item orders are not scaling: only the 1‑piece courier fee is applied when customers buy 5 pieces (screenshot attached).

Key constraint:

  • Shopify’s native flat-rate shipping does not support quantity-based rates.

Recommended workarounds:

  • Use a third‑party shipping app that supports quantity-based pricing.
  • Use weight-based tiers as a proxy for quantity: assign each product an appropriate weight so the cart’s total weight reflects item count. Then set tiered rates (e.g., 0–5 kg = Rs600; 5–10 kg = Rs1200; etc.).
  • Alternatively, use price-based shipping ranges if that aligns with order values.

Implications:

  • Accurate per-item weights (or a consistent per-item proxy weight) are critical for weight-tier shipping to scale correctly.

Status:

  • No final fix confirmed in-thread. Action items are to choose an app or reconfigure shipping via weight/price ranges; merchant decision pending.
Summarized with AI on January 8. AI used: gpt-5.
1

Hello,

I am having trouble with Orders Processing , please check i have properly made shipping charges in shipping and delivery , for 1 pc order courier charges coming ok.

But it customers orders 5 pcs , only 1 pc courier charges is added.

How to to fix this problem.

Attach picture to understand

capture-20240117-100829.png
capture-20240117-100829.png753×433 27.8 KB

2

Hi,

This is not possible in Shopify directly.

You need to either use a third party app or use weight range based shipping rates as a proxy for number of items to solve this issue.

3

Hello @Pakistanpowerto ,

Shipping rates based on quantity are not possible with Shopify flat-rate shipping.

However, it is possible to configure rates based on weight ranges or price ranges.

You can configure the weight for each product and set up shipping costs based on weight ranges.

For example, configure the product weight as 5kg and set the shipping rates as follows:

0-5kg - Rs600
5-10kg - Rs1200
etc.