Why are my customers receiving an error at checkout?

Payments + Shipping & Fulfilment
1

Hello,

My customers are receiving an error message at checkout. Can you help with this?

2

Hi @Allisha22 ,
Can you please share a screenshot or website link so that I can check what problem actually is causing this problem

3

Hi, @Allisha22 .

Welcome to the Shopify community and thank you for sharing your question here.

To gather a bit more context on the issue, could you share the following information:

  • Your store URL.
  • When did the issue start?
  • A screenshot of the error message.
  • Are all customers affected or specific customers?
  • Are you able to replicate the same error message?
  • What steps have been taken leading up to the error message?

Once we’ve gathered more context, we can work to troubleshoot the issue together.

I look forward to your reply!