Hi, I’m using the ‘Digital Downloads’ app which is an app developed by Shopify to deliver digital files to the customer upon purchase. However, I’ve been encountering issues where the digital files are not being delivered to customers upon purchase NOR are the files being emailed to customers. I ha…

Hi, @NathanKim ! Thank you so much for connecting with our network and sharing your concerns. I spent quite a bit of time researching similar instances of this occurring on other stores and I was unable to find similar reports or replicate this issue in my own test environment. With that being sai…

Hi, It seems this issue has now been fixed!!! FINALLY! Here’s what you need to do: Visit Settings > Checkout > Customise (under Configuration) Select Apps Beside Digital Downloads, press the + button to add the widget to your Thank You page and Order Status page, position it appropriatel…

[image] NathanKim: Hi, I’m using the ‘Digital Downloads’ app which is an app developed by Shopify to deliver digital files to the customer upon purchase. However, I’ve been encountering issues where the digital files are not being delivered to customers upon purchase NOR are the files being ema…

Why are my digital downloads not delivering to customers?

Shopify Apps

NathanKim August 20, 2023, 4:32pm 2

Bump, please help me with this issue.

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Why are my digital downloads not delivering to customers?

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