Why are my emails not sending due to invalid domain errors?

Shopify Discussion
1

Since last Friday, about half of the invoices I try to email out won’t go. Instead I get this:

-Email contains an invalid domain name
-To contains an invalid name
-Draft order Invoice can’t be sent (no sh–, Batman!). There’s a problem with this draft order.

Malarkey. Most of these are repeat customers. Nothing changed with their email addresses or domain. What gives? Is anyone else having this problem? Do I have to call in Batman?

1 Like
2

Hello Tom,

I feel so sorry for this issue of rejected e_mailing. I understand how you feel and I felt like this before I found a solution.

What platform are you using as your EMSP (E-mail Marketing Services Provider)

Can you share with me your store url and service provider you are trying to use?

Thanks and Regards

Hakeem

1 Like
3

Hello Hakeem and thank you for replying. Somewhere along the way, the problem has apparently been fixed as it has not occurred in the last 9 days. I will keep an eye on it and see what happens. Again, thank you for your reply.

Tom

4

Well, the problem’s back today. Only on a few. My store url is hayseedhamfest.com and I’m presently using inMotionHosting.