Hello, need the community opinion on this. I just started a FB campaign. I have had a lot of link clicks, then today, Shopify is showing three FB sessions, but FB is not showing any clicks. Is this an FB pixel issue? Has anyone else had this issue?
Thanks!
Hi @swaggr ,
You can sometimes see some differences between Shopify Anlaytics and third party software. While it’s not ideal, there are many different reasons as to why this would be. Shopify has a help document which goes into much more detail on this which you can see below:
If the clicks are showing up on Shopify but not FB, it might be something on the FB side of things or FB might take longer for information like this to show up. FB has a help center where there might be more about this, which you can read here.
How is everything else going with your store? If you have any questions, don’t hesitate to let me know.