Why are my footer links duplicating on their own?

Technical Q&A

Topic summary

Main issue: Footer links are duplicating on some Shopify stores without manual changes.

Likely causes identified:

  • Legal policies set in Settings > Legal can auto-appear in the footer. If the same policies were also created as standalone Pages and added to the footer menu, duplicates occur. One user suspects this happened after following Google Merchant setup steps that directed them to Legal pages.
  • Duplicate “Quick links” (menu) blocks in the theme’s Footer section can display the same menu twice.

Recommended actions:

  • Audit policies: check Settings > Legal and Online Store > Pages. Avoid having both an auto-inserted policy and a manually linked page for the same item in the footer menu.
  • Remove duplicate footer blocks: Online Store > Themes > Customize > Footer > select one Quick links block > Remove block > Save.

Recent updates and status:

  • The first user acknowledged the Legal pages explanation and will monitor; no confirmed fix reported yet.
  • Another user reported the same problem; staff provided theme-editor steps above. The user still requests a quick solution after guidance.

Notes: Multiple screenshots were shared to show duplicated footer items.

Summarized with AI on December 27. AI used: gpt-5.
2

Hey @tjpinder .

Thanks for reaching out.

I appreciate that you have included an image of the footer menu as that is helpful. Did you make any changes to the legal pages of your settings? Typically, merchants will add the legal policies within Settings > Legal and then have the policies displayed on the footer of the online store. I took a screenshot from my test store to show you the section I am referring to:

12-53-86689-70965
12-53-86689-709651459×734 76.5 KB

You may have created an additional policy page by navigating to Online Store > Pages and added it to the footer of the menu.

12-56-8477-51176
12-56-8477-51176264×272 8.75 KB

If you have already created a Refund Policy from within the Legal section of the settings, you can make changes to the policy by navigating to Settings > Legal. I would suggest checking to see if you may have created any additional pages for the policies.

Looking forward to your reply.

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