I’ve had my funds held for 120 days now and they promised to release my funds and deposit them to my account April 4, 2024 and they haven’t deposited my funds. I emailed them and all they told me is “we have escalated this for funds to be released” it’s completely ridiculous after I waited 120 days patiently to get my funds and to be hit with that . What can I do now . They don’t respond to my emails anymore and take forever to reply
Topic summary
Core issue: A merchant reports their shop’s payouts have been withheld for 120 days, and a promised deposit date of April 4, 2024 was missed.
Latest update: After contacting support, the only reply was that the case was “escalated for funds to be released,” but no funds were deposited.
Support communication: The merchant says emails now go unanswered or receive very delayed replies, and asks what actions are available.
Community activity: Two participants ask whether the money was eventually released or if there are any updates.
Resolution status: Unresolved. There is no confirmation of a payout, a release timeline, or an explanation for the extended hold.
Key term: “Funds held” refers to payout disbursements withheld by the platform/payment provider pending review or conditions.
Open questions: Why the hold persists beyond the promised date, what concrete next steps support will take, and when the payout will actually be released.
did you ever get your money back? please answer me
hello, did you get the money back or any updates?