Why are my Gelato product images not loading on Shopify?

Shopify Discussion

Topic summary

Multiple users are experiencing an issue where product images from Gelato fail to load when importing products into Shopify.

Problem Details:

  • Affects 5-6 products for the original poster
  • Only product descriptions appear; images are missing
  • Issue occurs despite products having stock images available
  • Products were loaded using Gelato’s “multiple products” feature

Current Status:

  • At least two users have confirmed experiencing the same problem
  • A screenshot has been provided showing the missing images
  • No solution or explanation has been offered yet
  • The discussion remains open with users seeking assistance
Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi,

Some of my product images from Gelato haven’t loaded onto shopify when loading the product on Geltao using multiple products, There is only 1 stock image so it shouldn’t be a problem. But for some reason i have 5 or 6 products just showing the description and not the image. Screenshot attached. Can you please help me?

2

Image shown here of the problem

3

The same thing is happening with me. Help, anyone?