I have payouts pending from almost 10 days ago that were made in store using our tap/chip reader. What is going on?
Topic summary
In-store Shopify POS transactions from roughly Nov 9–16 are stuck in “pending” on Shopify Payments, while payouts outside this window are processing normally. Shopify POS = point-of-sale (in-store) system; Shopify Payments = Shopify’s payment processing and payout service.
- Scope: Multiple merchants report delayed payouts for tap/chip reader sales dated Nov 9–16 (e.g., Nov 10–14, 11/14–11/16), across at least two store locations.
- Status from support: A known payouts issue is acknowledged, but no timeline for a fix. A regional status link was shared, yet affected incidents were not listed there.
- Impact: Withheld funds (e.g., about $2,600 for one merchant) are causing cash-flow strain. One merchant saw payouts appear, then most 11/15 payments were reversed; they note reversals far exceeding typical disputes (about 50× last year’s disputed orders).
- Pattern: Not all payouts are affected; transactions after the date range are paying out.
- Requests to Shopify: Proactive communication (e.g., email all impacted) rather than waiting for individual support contacts.
Outcome: No resolution yet; issue remains open with key questions on cause, scope, and payout timeline still unanswered.
I have payouts pending for purchases on Nov 12,13,14. Purchases after those dates have paid out. I have spoken with Shopify support twice and all I know is there is an issue with payouts and they will update me when resolved. Doesn’t give me any warm fuzzies as I have $2,600 that I can not access. Please post back if you get any answers. Thanks
Ours are from November 10-14th we have already received other payouts as well. Shopify Support where are y’all at??? Been waiting on a valid reason from Shopify Support since the 16th and all they keep telling me is to give it 24-48 hours…well it’s been over 240 hours!!!
I had sales at 2 locations using Shopify POS. Sales were in Katy, Texas and Houston, Texas. I wasn’t given any timeline for a fix, only, yup, there’s an issue, we are working on it and we’ll let you know when it is fixed. Also, support sent me a link that identifies issues in your area. I let them know my issue wasn’t even listed and I’m sure I’m not the only one with this problem. I asked that they send out an email to all effected instead of waiting on each person to contact the help desk. I’ve got a feeling something big has happened and they are trying to keep it low key. Pretty sure we will all receive our $$ but a little concerned about when that will happen
I’m experiencing the same thing. I’m getting payouts but not all payouts owed and they’re going back to 20 days ago. Nov. 9th-14th. This better get fixed! This is my hard earned money and I have rent to pay!!
We are having this issue with transactions on 11/14-11/16 Shopify Payments.
They were both pending for over a week, looked like they paid out and they seem to have reversed most of the payments for 11/15. We’ve been with Shopify for a number of years with a really low chargeback rate. They amount they took back is over 50x the disputed orders that we had last year.