Hi,
Just contact judge.me customer support directly, they respond very quickly。
Topic summary
A user reports that Judge.me reviews stopped displaying on their live website after adding a new product, though reviews still appear in the theme customization preview. The issue also affects AliReviews, suggesting a broader problem.
Proposed Solutions:
- Contact Judge.me support directly, as they reportedly respond quickly
- Review Judge.me’s installation guide for Shopify users
- Reach out to Shopify support via live chat for account-specific troubleshooting, since the issue affects multiple apps
Technical Workaround:
One user suggests manually editing /config/settings_data.json to add the Judge.me app block configuration, or using shopify theme pull command to sync the production theme.
Status: The discussion remains open with no confirmed resolution. The root cause appears unrelated to adding new products, and may involve theme configuration or app integration issues.