Why are my Modalyst orders not syncing due to missing shipping method?

Technical Q&A

Topic summary

Orders aren’t syncing in Modalyst because a required “shipping method” is missing on the AliExpress side, not because of Shopify shipping rates.

Key clarification:

  • “Shipping method” = the carrier/service you choose for the AliExpress order within Modalyst (e.g., AliExpress Standard Shipping). This directs how the supplier ships the package.
  • “Shipping rates” in Shopify = what you charge your customers at checkout. These do not affect Modalyst/AliExpress fulfillment.

What to do:

  • In Modalyst, select a shipping method for the affected AliExpress orders, then sync and complete the purchase. A Modalyst Help Center article on which shipping method is selected when syncing with AliExpress was provided for guidance.

Other notes:

  • One reply offered external assistance (requested store URL/theme), but the core fix is selecting the AliExpress shipping method in Modalyst.
  • A new participant asked about the correct flow (Shopify > AliExpress Supplier > Modalyst) and best practices for Shopify + TikTok integration; this question remains unanswered.

Status: Core issue clarified with actionable steps; secondary integration question open.

Summarized with AI on December 15. AI used: gpt-5.
1

Hi!

my orders are not sending with modalyst!
when I look at the orders on modalyst it says “items in this order are missing a shipping method, once a shipping method is selected the order can be synced”

I don’t know how to fix this, I have now added shipping rates but modalyst still says the same. Please help me

2

Hi @TaylorNewton96 ,

I am Ani From https://www.task4store.com/ - Shopify Small & Custom Tasks Experts ( By MS Web Designer - Top Rated Shopify Certified Experts and eCommerce Consultant from Singapore )

I will love to help you with your concern.

-Kindly Provide your Store Url,
-Also Mention Which Shopify theme you are using

Note: If your store is protected with ‘store Font password’ please Send it here or DM me.

If you have any concerns feel free to ask me!

Regards,
Ani

3

Hi Taylor,

I suppose the shipping rates are not the same as the shipping method. Have a look at the modalyst support page:

https://support.modalyst.co/en/articles/3972559-which-shipping-method-is-selected-when-i-sync-an-order-with-aliexpress

Kind Regards,

Michal Kopec

4

This is Jill, Co-Founder of Modalyst. The shipping method is the method which an AliExpress order is shipped. You must select a shipping method for us to sync with AliExpress so they know how you want to send the package. Once you set the shipping method, you will be able to finish ordering the item for your customer.

This is not the same as setting shipping rates in Shopify. The shipping rates in Shopify are what you charge your customers for shipping. This is a setting in your store for orders between your store and customer. Your store settings do not impact shipping in Modalyst.

I hope that this helps clarify. The Help Center article posted above explains more too. :slightly_smiling_face:

5

I just installed Modalyst today. If this the correct flow or am I missing something or another app ? Shopify (my store) > Aliexpress Supplier > Modalyst (Catalog/Inventory,warehousing/fulfillment & shipping. what am I missing? Also, if I want to integrate it with Shopify and tiktok, is the a best practice?