I changed bank account for Shopify billing and payouts recently to a Monzo bank account.
They’ve since taken payments for plan/apps etc without issue and also made one recent payout without issue.
Problem is I have a bunch of older payouts that keep failing for no reason I can see.
Can anyone suggest what might be going wrong?
Hi there, @Dogshark .
Welcome to the Shopify Community and thanks for reaching out!
With your previous bank account connected to your store, were they any issues receiving payouts before? When there’s a failed payout, usually there’s a banner displayed in your Shopify admin and you receive an email notification. Could you check to see if you previously received any emails about your payouts?
If you head to your Shopify admin, Settings > Payments > Shopify Payments section, click the View payouts button. There should be an error message displayed on why the payout has failed. I recommend contacting your bank to ensure there are no issues on their end. Once you’ve called to confirm, you can click Retry payout. I’d like to share our Getting paid with Shopify Payments resource for more information on why a payout may have failed.
If contacting your bank does not resolve the issue, please contact Shopify Support so we can closely look into each failed payout and share best next steps.
Could you also let us know what you’re currently working on? I’d be happy to share applicable resources and provide feedback for your store.