It says that my Shopify Payments are suspended. And it says that my Shopify Payments account must be verified but I just created it like 2 days ago. How much time it might take? Or have I done something wrong?
Thanks!
Hi there, @Alexz1n !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to Shopify Payments being on hold, this is very typical or normal to experience by all merchants. Our internal teams are always checking accounts and ensuring everyone involved is abiding by all the rules and regulations set by our partners and systems.
This all varies when it gets resolved but we always recommend you follow the instructions dictated in these red banners so those payouts can be released sooner rather than later.
If I just wait they might tell my if it’s all good with the informations that I provided?
As long as you follow whatever the red banner is saying then you are all set. Our internal team will inform you directly once this hold has been lifted.
But it’s just saying that my account must be verified and nothing else. It’s not asking me to upload images about me or fullfill something. Just saying same thing.
Please follow the instructions from the red banner: if it is asking you to upload any documents, please do so.
If you need further assistance however, please do not hesitate to reach out to our live support team. They will be able to shed light on this matter and provide more instructions if need be.