Hi im new here and im making my arts and crafts online store. I already saw that portugal allows shopify payments and i try to submit everthing they ask me . Still the payments got bloked . I dont know why or how to fix it and i really need help cause im a noob on the Internet
Hi, @anapassoszamith .
To confirm, did you upload the requested documents via a red or yellow banner on your Shopify admin’s homepage? And are you now still seeing any banners on your admin, requesting further documents?
For context, when a Shopify Payments account is on hold, this generally means that our Account team and Banking Partner are conducting a review on your account. This is a security measure that Shopify takes, to ensure that all of the information you’ve shared about your account is accurate, and so that customers are safe to shop on your store. These reviews are also very common, and at times our Account team may have already sent an email to the store’s account owner email address detailing your next steps. So if you haven’t already, and assuming you’re the account owner of the store, you can check your email address to see whether or not an email from our team exists.
If you don’t see an email from our team in your inbox, and would like an update on your Shopify Payments account situation, please contact our live support team. This would be your next step from here, as we won’t be able to look into your account via our Community Forums due to security reasons.
So from here, you can login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you’ll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. We’ll then be able to take a closer look at your account from our end and provide you with any updates to your Shopify Payments account, where available.
We also have a thorough guide that you can go through on our forum post here, for more information on the account verification process for Shopify Payments.
Apart from your Shopify Payments account situation though, how are you getting on with your Shopify store? Is there perhaps anything else that you’d like us to take a closer look at or help with via the Community Forums?