Hello Imogen,
Thanks for your reply! Your idea that “automatic fulfillment” was in place was correct!! Not sure how that was activated, since we have never selected that as an option though. I corrected that in the settings. Then, I placed a test order, tried to refund it & last night it showed as refunded but today it’s still in the “orders” with no refund option available.
We do fulfill & ship our orders ourselves , not drop ship.
Please advise.
Thanks,
Maureen
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