Hello,
I set up my store and having to test by buying items with my wife email. unfortunately, I am having Unfulfilled issue with any order we tried ( 3 orders now). The store is getting the full price of the order and the order is not been ship.
How do I fix that issue?
Hey, @Knganon! Welcome to Shopify Community!
I’m glad to hear you’re creating test orders in your store. This is one thing we recommend doing before launching your website as we want you to ensure your customers are able to successfully check out of your store and place orders.
Now, I’d love to help you with the issue you’re experiencing. In order for me to assist you, I need to have a better understanding of the concern. Could you please provide additional information and share the answers to the questions below?
If you have screenshots showing the issue, please feel free to share them here as well as they will help me with my investigation. Looking forward to hearing from you!
Hello,
I am not using any discount. I am trying to make first sale.
It a dropshipping store. I am not sure I set up a dropshipping App.
Thanks for getting back to me, @Knganon! Where did you source your products? Normally when you set up a dropshipping store, you install and use a dropshipping app from the Shopify App Store to find and add products to your store. Using an app will sync your store to suppliers and they can be notified of an order and ship it to the customer when you place an order through the app. We have a comprehensive guide on dropshipping on this page that I suggest going over to learn how dropshipping works.
If someone else set up your store and you’re not sure if an app was installed, you can click Apps on the left sidebar of your admin to view the list of apps in your store, as illustrated on the screenshot below. Additionally, you can go to Settings > Locations > App locations to view the third-party services or apps that manage your inventory and fulfill orders.
If you are not familiar with the apps, feel free to take screenshots of the Apps list and the Settings > Locations > App locations area and share them here so I can help you find out if a dropshipping app is used in your store.
Now, to provide additional context, the process of fulfilling or shipping an order depends on the app you use. When we find out what dropshipping app you’re using, I can check if they have a support page that can provide some guidance. If they don’t, you can contact the app by following the steps on this page.
Feel free to share the screenshots here, or update me on what you find, and I’ll help you further if needed. Thanks!
Thank you!
I link CJdropshipping as you can see in the screen shop.
I also connect many product to my store but none is getting ship.
Here the screen shop
Thanks for getting back to me, @Knganon. I unfortunately don’t see the screenshot you shared, however, the information about the app is helpful.
CJDropshipping has a handy guide on their website that explains how order fulfillment works when you use their app. To troubleshoot the problem you’re encountering, I suggest referring to the guide as it will likely resolve the issue and get the fulfillment process working. You can access the page here.
If you still need a hand after reading the guide, the next best step is to contact CJDropshipping. You can find their contact information under the Support section of this page.
Before I end this reply, I thought I’d leave you with a couple of blog posts about dropshipping that will provide some guidance on ensuring your dropshipping store is successful. Feel free to check them out.
If you need assistance with anything else, don’t hesitate to create a new post and the community will be happy to help!
Having Awaiting payment on cjdropshipping.
I place an order and pay as costumer, but when I processed as store owner’s, CJ is asking me to pay again which I confuse.
How does it works?
Attached both screenshot .
Thank you for those details, @knganon !
I recommend contacting CJDropshipping directly to figure out what happened here. My colleague Summer shared how to get in touch with them.
Please let me know if you have any other questions! -Greta
