My payments are on hold from shopify. What does the is mean and how long does it take.
Hey @Saass !
I appreciate you reaching out about this!
I understand that you are looking to understand why your payments are on hold and how long this process may take, not to worry I’d be more than happy to explain further.
I understand that you are looking to understand why your payouts are on hold and how long it takes. All businesses and payments providers, like Shopify Payments, must ensure that we remain compliant with local regulations. This means that we are required to collect additional information from our account holders for use of Shopify Payments. These reviews ensure we’re taking the right steps in compliance with our banking partners and are standard for merchants signing up to Shopify Payments. It is common practice when processing payments, and helps to keep your account and the platform safe. It does not stop you from processing orders in the meantime.
You will need to provide the information requested in the banner to remove this hold and have your account reviewed. Check out our help center here for some more information!
I wouldn’t be able to provide a lead time for when this will be completed. However, if there is any further clarification needed our team will get in touch with you via email or update the banner in your admin to ask for more information.
Aside from this. How is business going for you? I’d love to hear more about your store and what you’re doing to drive traffic to your business?